Why Choose Us
With more than 35 years of experience, we stand as pioneers in the concierge industry, setting the standard for excellence and innovation.
Dedicated Professional Concierge
Our team comprises only the best customer service professionals, diligently recruited and rigorously trained through our extensive training program to deliver exceptional service. Best Upon Request is committed to providing a seamless and personalized experience for your employees, making them feel valued and cared for at every interaction.
We are the Most Robust Employee Concierge Program on the Market
In-Depth Hiring, Coaching and Training
Our commitment to excellence begins with our in-depth hiring process. We go beyond basic qualifications, seeking individuals with a talent for customer service and a genuine desire to help others. Once on board, our team members undergo comprehensive training and ongoing development, ensuring they are equipped with the latest skills and knowledge to provide top-tier service.
Secure Systems and Processes
Our secure platforms ensure that all transactions are conducted safely and efficiently. We utilize advanced encryption and secure protocols to protect sensitive information, and our concierges receive annual and ongoing data security training so you can trust that every transaction is handled with the highest level of security and confidentiality. This is why we’re a trusted partner in highly regulated industries including healthcare, technology and financial services.
In addition to our advanced security protocols, we are fully insured and bonded, further solidifying our commitment to providing a secure and trustworthy service.
Get a FREE No-Hassle Consultation
Maximize your employees’ professional and personal effectiveness
Customized Marketing
Promoting your concierge program is key to its success. That’s why we offer robust marketing and communications services tailored to your needs. Our customized marketing strategies are designed to keep your program top of mind, ensuring continuous engagement and participation. We are committed to maximizing your investment by creating awareness, driving utilization and fostering loyalty among your employees.
Risk Mitigation and Service Recovery
In the dynamic environment of customer service, challenges can arise unexpectedly. Our proactive approach to risk mitigation ensures that potential issues are identified and addressed before they escalate. In the rare event that something goes wrong, our service recovery processes are designed to resolve issues swiftly and effectively. Our goal is to always maintain the highest level of client satisfaction and trust.
35 Years of Experience
With over three decades of experience in the concierge industry, Best Upon Request has a proven track record of excellence. Our longevity in the field is a testament to our commitment to quality and our ability to adapt to the evolving needs of our clients. We leverage our extensive experience to provide insights and innovative solutions that enhance the value of our services.
7 Keys of Implementation
Our proprietary implementation process ensures a seamless and successful launch of your concierge program. This step-by-step approach covers every aspect of implementation, from initial planning to execution and follow-up, guaranteeing that your program is built on a solid foundation and poised for success from the outset.
Monthly Reporting
Transparency and accountability are core principles at Best Upon Request. We provide detailed monthly and annual reports that offer actionable insights and comprehensive program statistics. These reports help you track the performance of your concierge program, identify trends, and make informed decisions to continually enhance the program. With our thorough reporting, you’ll always be in the know and able to demonstrate the value of the concierge program to stakeholders.
Get a FREE No-Hassle Consultation
Maximize your employees’ professional and personal effectiveness
What You Get
| Program Features | Tech Features | Marketing Features | Service Features |
|---|---|---|---|
| Variety of customizable services | Custom CRM and PCI-compliant point-of-sale service management platform | Customized marketing plan and ongoing support | Data security and HIPPAA training |
| Dedicated concierge team | Mobile app and two-way text messaging | On-site and virtual events | Proprietary customer engagement process |
| 24/7/365 multi-channel access | Online portal | Digital and print assets | Active account management |
| Vast network of vendor discounts | VoIP system | Email campaigns | Monthly reporting |
| Insured and bonded | Concierge Help Desk | Press release | |
| Seasonal and ad hoc support | |||
| No tips or surcharges |
GET A FREE, NO-HASSLE CONSULTATION!
