Leadership Team

In 2014, Best Upon Request adopted Holacracy, an organizational operating system that makes us more agile, efficient and transparent, allowing us to better serve our clients. The Compass Circle represents roles in Service Delivery, Revenue, Business Administration and others. The Compass Circle’s, and our company’s, purpose is to create life-enriching experiences.

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Tillie Hidalgo Lima

Executive Chair

Born in Cuba, Tillie and her parents, Matilde and Alberto Hidalgo, escaped in 1961 to find freedom in the United States. Coming with only 10 pesos, her parents taught her resourcefulness and determination. They became U.S. citizens in 1969.

After graduating from the University of Cincinnati, Tillie was a pharmacist for 13 years before coming to BEST as vice president of operations. She became president/CEO in 2003 and created a Board of Advisors in 2005.

Tillie and her husband, Dave, have three daughters, two sons-in-law, and five grandchildren. She lives by her values, the 7 Fs: Faith, Family, Friends, Fitness, Financial Strength, Freedom and Fun.

Tillie is a former member of St. Elizabeth Healthcare Board of Trustees, the United Way of Greater Cincinnati Board as well as Legatus.

Education: University of Cincinnati, B.S. Pharmacy; Lincoln Leadership Institute at Gettysburg; Tuck School of Business at Dartmouth, “Building a High-Performing Minority Business”; Kellogg School of Management, “NMSDC Advanced Management Education Program”; Cincinnati USA Regional Chamber, Leadership Cincinnati Class 29; Women Excel Lead Class I.

William (Bill) Mills

Chief Executive Officer

Bill joined the Best Upon Request team in 2012. He focuses on strategy and the convergence of people and processes. Bill is passionate about leading Best Upon Request on a continuous improvement journey.

Bill began his career at Hitachi Automotive Products, U.S.A., where he spent 13 years developing as a leader, continuous improvement practitioner and executive.

During this time, Bill led the development of systems, processes, and robust quality controls that drove his teams to the highest levels of success, profitability and quality recognition rewarded by major auto manufacturers like General Motors, Honda, Nissan and Toyota.

In Bill’s career he has also served as CEO of the Christian Appalachian Project, a top-15 human services charity based in Kentucky, and he led a 14-restaurant McDonald’s franchise, with a workforce of more than 700 people.

Family is one of Bill’s biggest passions. He’s devoted to impacting the lives of foster, adoptive and special needs children, and that begins with his family and extends to volunteer service as a consultant and speaker.

Bill serves as an advisor to the Joe Nuxhall Miracle League, and as a speaker for the Next Generation Institute of the University of Cincinnati’s Goering Center for Family & Private Business.

Education: Eastern Kentucky University, B.A. English and Public Relations, and M.S. Manufacturing Management; Hitachi Ltd., Overseas Management Course; Harvard University, Kennedy School of Government, “Non-profit Measurement”; Cincinnati USA Regional Chamber, Leadership Cincinnati Class 38.

Katie Schanne

Chief Financial Officer

Katie has been Best Upon Request’s controller since October 2011. Prior to joining BEST, Katie worked at Plante Moran as an audit manager and outsourced controller/CFO.

Katie is a member of the American Institute of Certified Public Accountants (AICPA) and the Ohio Society of Certified Public Accountants.

Jessi Lima Bollin

VP, Marketing & Communications

Jessi started working for Best Upon Request seasonally in 2000. She joined full time in 2007 and has energized numerous roles as she grew the marketing and communications team to support the needs of the company. Her leadership supports marketing to three key audiences: leads, customers and community.

Having three children with her husband, Josh, Jessi relates to the challenges and joys of being a working mother. She spearheaded the development of the Maternity Concierge program to help employers provide a support system to working mothers of infants.

Education: The Ohio State University, B.A. Strategic Communications, Minor: Business; Cincinnati USA Regional Chamber, C-Change Class 4; United Way Emerging Leaders Society, Leadership Development Seminar; YWCA Rising Star Board Leadership Program; Women Excel Lead Class 10; Goering Center for Family & Private Business, Next Generation Institute and Leadership Development Institute.

Chuck Haddox

VP, Client Services

Originally from Texas, Chuck joined the Best Upon Request team in 2015. His primary roles include client relations and providing leadership to the service delivery team. Before coming to BEST, Chuck worked in the financial services industry and in various non-profit Christian ministries.

Natalie Lima Hall

VP, People & Culture

Natalie began working for Best Upon Request in 2004, and joined full time in 2010. She has energized many roles at BEST, which gives her a unique perspective as HR Leader. Natalie’s strategic vision ensures the best team member experience. She is a SHRM Certified Professional.

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