Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
BEST’s CEO, Tillie Hidalgo Lima, reflects on the past year and hints at what is in store for 2022.
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Is your organization ready for the post-pandemic paradigm shift that is shaping 2022’s workforce trends?
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To survive in a competitive industry healthcare organizations must adapt to new patient behavior.
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Determining what the term “concierge” means in today’s consumer-centric healthcare market can get confusing.
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Hospitals need a cost-effective patient satisfaction solution.
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How do top executives manage their time effectively while overseeing hundreds of locations and thousands of employees?
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