Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
How one hospital is improving the labor and delivery experience during COVID-19.
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Managing remotely comes with many advantages, but there are also a few challenges to overcome.
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BEST’s CEO, Tillie Hidalgo Lima, reflects on the past year and hints at what is in store for 2022.
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Is your organization ready for the post-pandemic paradigm shift that is shaping 2022’s workforce trends?
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To survive in a competitive industry healthcare organizations must adapt to new patient behavior.
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Determining what the term “concierge” means in today’s consumer-centric healthcare market can get confusing.
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