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Ideas, insights and inspiration for innovative employers and patient experience professionals.

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What is an Employee Concierge Service?

June 10, 2022

Picture this: offering your time-strapped employees a concierge service that revolutionizes their work-life balance.

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How COVID-19 Changed the Employee Benefits Landscape

May 26, 2022

Understanding how COVID-19 changed the employee benefits landscape will help organizations pick perks that attract and retain talent.

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Four ways to increase patient satisfaction at your hospital? Header image of satisfied patient sitting up in hospital bed smiling and ready to face a new day.

Four Surefire Ways to Improve Hospital Patient Satisfaction

May 12, 2022

Hospital leaders are focused on improving patient satisfaction, but it is a tough road to navigate in today’s healthcare landscape.

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Healthcare employees standing together outside a hospital. Nurses, doctors and physician assistants. Future healthcare labor trends healthcare leaders need to know.

What Hospital Leaders Need to Know About the Future of Healthcare Labor

April 21, 2022

COVID-19 is no longer the biggest crisis facing hospitals.

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Who Is in Charge: You or Your Smartphone?

April 12, 2022

It’s time to put down your smartphone and pick up your life.

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Image of a registered nurse at a hospital wearing a surgical mask.

How Hospitals Are Getting Creative To Attract & Retain Nurses

March 16, 2022

Higher pay isn’t quelling nurse turnover, and it’s not enticing new talent; here’s how smart healthcare systems are handling it.

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