Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
Organizations that deliver a “superior customer experience achieve net margins that are 50% higher than hospitals providing “average” customer service.
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Every holiday season employees ask themselves, “How am I going to get this all done?”
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Not all patient concierge programs are created equally. The success of the service is dependent on the skills and training of the people delivering it.
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Companies with top-performing supplier-diversity programs develop strategic partnerships with minority-owned businesses to produce innovative solutions for key business initiatives.
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Most organizations with a concierge service consider developing an in-house program.
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Meet Jennifer Ryan a member of BEST’s patient concierge team serving patients and patient families at Cincinnati Children’s Hospital.
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