Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
After recovering from the great recession the tables have turned on employers.
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Our world of total connectivity has created a level of transparency that’s changing recruiting.
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Now that Millennials are the largest generation in the U.S. workforce new retention strategies are needed to match their values and priorities.
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A year ago a few of us had the pleasure of hearing John O’Leary speak at a Vistage session.
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Since 2016 Natalie has been a patient concierge with BEST, providing services to patients, patient families and employees.
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Organizations that deliver a “superior customer experience achieve net margins that are 50% higher than hospitals providing “average” customer service.
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