Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
A year ago a few of us had the pleasure of hearing John O’Leary speak at a Vistage session.
Read MoreSince 2016 Natalie has been a patient concierge with BEST, providing services to patients, patient families and employees.
Read MoreOrganizations that deliver a “superior customer experience achieve net margins that are 50% higher than hospitals providing “average” customer service.
Read MoreEvery holiday season employees ask themselves, “How am I going to get this all done?”
Read MoreNot all patient concierge programs are created equally. The success of the service is dependent on the skills and training of the people delivering it.
Read MoreCompanies with top-performing supplier-diversity programs develop strategic partnerships with minority-owned businesses to produce innovative solutions for key business initiatives.
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