Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
“What makes your patient concierge program different from other customer service solutions?”
Read More
Organizations perform better when they support working mothers.
Read More
2018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care.
Read More
Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care.
Read More
35% of employees view the holidays as one of the most stressful times of the year.
Read More
The emergency department is a hospital’s introduction to millions of healthcare consumer every year.
Read More