Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
2018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care.
Read More
Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care.
Read More
35% of employees view the holidays as one of the most stressful times of the year.
Read More
The emergency department is a hospital’s introduction to millions of healthcare consumer every year.
Read More
After recovering from the great recession the tables have turned on employers.
Read More
Our world of total connectivity has created a level of transparency that’s changing recruiting.
Read More