As we approach the end of 2024, I want to reflect on BEST’s 2024 journey and share our exciting vision for the future.
This year, mission fulfillment has been our driving force, and I am proud of how it has come to life with the success and growth we have achieved.
Reflecting on 2024: A Year of Expansion and Connection
2024 has been a transformative year for Best Upon Request. We’ve expanded our reach, building on the solid foundation of our relationships with existing clients. These organizations have seen firsthand the value our concierge services bring to their human capital strategies. By creating meaningful support systems for their employees, we’ve become a trusted extension of their teams — a benefit that resonates far beyond traditional offerings.
Our clients’ enthusiasm for our service has led to promising growth. Their positive experiences and genuine advocacy have introduced us to new organizations with the same vision for elevating the workplace experience.
One area where we’ve made significant headway is in healthcare, where our employee concierge services have provided crucial support to healthcare workers who give so much of themselves each day. It’s deeply rewarding to know that our service enhances the lives of those on the front lines of care.
Evolving Virtual Concierge Services: Meeting People Where They Are
In response to evolving workplace demands, we’ve decided to roll out an updated virtual concierge service. This new version broadens our reach and flexibility with expanded hours, ensuring that no matter where employees work — on-site, at home, or somewhere in between — they can continue to access the support they need.
This service addresses a growing demand in the market for a cost-effective, quick-to-implement benefit that strengthens work-life balance. Our virtual concierge service is designed with smaller organizations in mind, enabling them to provide meaningful support for their employees. By offering this service as a bite-sized subscription model, we’re committed to making our mission of support and work-life balance accessible to more organizations than ever before.
Looking Ahead to 2025: Empowering Our Team Through Education
As we look to 2025, we will focus on empowering our team through enhanced education practices. We believe that knowledge is power, and as we continue to expand our services, we want to ensure our concierges are fully prepared to make a positive impact from day one.
This emphasis on education reflects our commitment to excellence and is also part of our ongoing dedication to Mission Fulfillment. When our concierges are knowledgeable, well-prepared and confident, they can focus on what truly matters: supporting employees and creating a work environment where individuals feel valued and supported.
Together in 2025 and Beyond
As we move forward, we carry the invaluable experiences of this past year and the relationships we’ve built along the way. I am grateful for each member of the Best Upon Request family — our clients, our team members and everyone who believes in the power of Mission Fulfillment. Together, we will continue to redefine what workplace support can be.
Here’s to a prosperous and fulfilling 2025.