Patient Experience
Dive into the human side of healthcare.
Since 2016 Natalie has been a patient concierge with BEST, providing services to patients, patient families and employees.
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Organizations that deliver a “superior customer experience achieve net margins that are 50% higher than hospitals providing “average” customer service.
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Not all patient concierge programs are created equally. The success of the service is dependent on the skills and training of the people delivering it.
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Meet Jennifer Ryan a member of BEST’s patient concierge team serving patients and patient families at Cincinnati Children’s Hospital.
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In a value-based reimbursement model building a brand of service excellence is crucial.
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Margaret, the mother of a pediatric patient, shares how patient concierge services helped her cope during her daughter’s hospitalization.
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